Discount Family Ins

Reviews

• ★ ☆ ☆ ☆ ☆
  This place doesnt even deserve a star!!! I just got off the phone with them. I called this morning because this "young lady" told me about a month ago to switch my home and auto insurance to another company because it would be "cheaper"??? I was insecured about changing because she wouldnt give me reasons or anything just said that its better. Anyways, I just came back from vacations and I found letters on the mail from the insurances saying that i owe them money. The day she told me to change insurances she made me sign TONS of papers and I asked why I am signing so many??? She said, "its ok, just to cancel everything", I asked : "will I be charge any penalties or anything at all from the previous companies"????? She said: NO! Everything is ok, you may get a refund but not an extra charge. I cancelled that insurance as she told me to do, because it was going to be better. I cancelled on the 2nd of the month and this lady never even submitted any paper I signed related to the cancellation so the company canceled the policy itself on the 15th. When I called today the same young lady said: Its not my problem if they want to charge you, I didnt charge you, I didnt know they were going to charge you. What kind of customer service is it???????????. This place is horrible, she lost my "checking account numbers"???? UNBELIEVABLE, Like a customer account number is just some kind of phone number or any other number.... After giving this place so many chances, I am finally done with it.
  By M ralst, December 06, 2017

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